TERMS & CONDITIONS

Effective Date: June 5, 2026

These Terms of Use ("Terms") govern your access to and use of the websites, applications, communications, and services provided by Golden Compass Concierge Services, LLC dba Seniority Solutions ("Seniority Solutions," "Company," "we," "our," or "us").

By accessing our website, engaging our services, scheduling consultations, or otherwise using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of the Services.

ABOUT SENIORITY SOLUTIONS

Seniority Solutions provides concierge support, care coordination, advocacy, resource navigation, benefits assistance, placement guidance, transportation coordination, prescription coordination, technology support, family support, and related senior-focused services.

Our Services are intended to help seniors, caregivers, families, and authorized representatives navigate aging-related challenges and access available resources.

Our Services are supportive and educational in nature and are not intended to replace professional medical, legal, financial, insurance, or healthcare services.

NO MEDICAL ADVICE OR HEALTHCARE SERVICES

Seniority Solutions is not a healthcare provider, physician practice, hospital, home health agency, nursing facility, medical transportation provider, pharmacy, or emergency service.

Nothing provided through our Services constitutes:

Medical advice

Medical diagnosis

Medical treatment

Nursing services

Clinical recommendations

Emergency medical assistance

Any health-related information provided through the Services is for informational purposes only.

Clients should always consult licensed healthcare professionals regarding medical decisions, treatment plans, prescriptions, or healthcare concerns.

If you are experiencing a medical emergency, call 911 immediately.

NO LEGAL, FINANCIAL, OR INSURANCE ADVICE

Seniority Solutions does not provide:

Legal advice

Estate planning advice

Tax advice

Investment advice

Insurance advice

Financial planning services

Information provided regarding community resources, government programs, benefits, insurance options, legal resources, or financial resources is educational only.

Clients should seek advice from qualified licensed professionals before making legal, financial, insurance, or tax-related decisions.

CARE COORDINATION AND ADVOCACY DISCLAIMER

Seniority Solutions acts as a care coordinator, advocate, resource navigator, and support partner.

We may assist with:

Organizing information

Coordinating communication

Identifying resources

Scheduling support services

Assisting with paperwork

Facilitating discussions among families and providers

However:

We do not make medical decisions.

We do not make legal decisions.

We do not act as a guardian unless separately appointed by a court.

We do not exercise power of attorney authority.

We do not control healthcare providers, facilities, insurance companies, pharmacies, transportation companies, or government agencies.

Final decisions remain solely with the client, family, authorized representative, healthcare provider, legal representative, or other decision-maker.

NO GUARANTEE OF RESULTS

Seniority Solutions does not guarantee:

Acceptance into any facility

Placement availability

Benefits approval

Insurance approvals

Government program eligibility

Transportation availability

Prescription fulfillment

Healthcare outcomes

Resource availability

Provider responsiveness

Results may vary based on circumstances outside our control.

THIRD-PARTY PROVIDERS

We may recommend, refer, introduce, or coordinate with third-party providers including:

Healthcare providers

Senior living communities

Transportation companies

Attorneys

Financial professionals

Government agencies

Community organizations

Home care agencies

Pharmacies

These organizations are independent entities.

Seniority Solutions is not responsible for the actions, omissions, services, pricing, availability, quality, or outcomes of any third-party provider.

Clients engage third-party providers at their own discretion and risk.

CLIENT RESPONSIBILITIES

Clients agree to:

Provide accurate information

Notify us of significant changes

Maintain updated contact information

Participate in coordination efforts when reasonably requested

Review documents and communications before acting on them

Clients remain responsible for all healthcare, legal, financial, and personal decisions.

FEES AND PAYMENTS

Fees for Services are communicated prior to engagement.

Unless otherwise stated in a written service agreement:

Fees are due according to the agreed payment schedule.

Services may be suspended for non-payment.

Completed services are generally non-refundable.

Specialized third-party expenses may be billed separately.

Additional fees may apply for requested services outside the original scope of engagement.

WEBSITE CONTENT

Information provided on our website is intended for general educational purposes only.

While we strive to keep information current and accurate, we make no representations regarding the completeness, accuracy, or reliability of website content.

INTELLECTUAL PROPERTY

All website content, branding, logos, graphics, text, forms, educational materials, and service descriptions are the property of Seniority Solutions unless otherwise noted. No content may be copied, reproduced, distributed, or used without prior written permission.

PRIVACY

Your use of our Services is also governed by our Privacy Policy.

By using our Services, you consent to the collection and use of information as described in our Privacy Policy.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Seniority Solutions, its owners, employees, contractors, affiliates, and representatives shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use of our Services.

Total liability, if any, shall not exceed the amount paid by the client for Services during the twelve months preceding the event giving rise to the claim.

INDEMNIFICATION

You agree to indemnify and hold harmless Seniority Solutions and its affiliates, owners, employees, contractors, and representatives from any claims, damages, liabilities, losses, costs, and expenses arising from your use of the Services or violation of these Terms.

CHANGES TO THESE TERMS

We may update these Terms from time to time.

Any revised Terms become effective upon posting to our website.

Continued use of the Services constitutes acceptance of the revised Terms.

SMS MESSAGING TERMS

By opting in to receive SMS messages from Golden Compass Concierge Services LLC , you agree to the following terms:

Program Description and Use Cases

Golden Compass Concierge Services LLC may send SMS (text) messages to provide conversational, informational, and promotional communications. These messages may include responses to inquiries, appointment reminders, service updates, and occasional marketing or promotional offers related to our services.

Opt-In and Consent

You may opt in to receive SMS messages by submitting your contact information through our website forms or other communication channels. By doing so, you provide express consent to receive SMS messages from Golden Compass Concierge Services LLC.

Message Frequency

Message frequency may vary depending on your interactions with us.

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier and plan.

Opt-Out & Support Mechanisms

You can cancel the SMS service at any time. Just text "STOP" to the (407) 901-9178.

After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected]

Help Instructions

For assistance, reply HELP to any message or contact us directly using the information provided on our website.

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

Eligibility (Age Requirement)

You must be at least 18 years old to opt in to receive SMS messages from Golden Compass Concierge Services.

GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.

CONTACT INFORMATION

Golden Compass Concierge Services, LLC dba Seniority Solutions

Email: [email protected]

Website: www.senioritysolutions.net

By using the Services, you acknowledge that you have read, understood, and agree to these Terms of Use.